What was the brief?

Create a customised virtual reality incident response training program for Network Rail.

How did we do it?

Network Rail required an advanced training solution to effectively deliver the Operational Incident Responder (OIR) and Tactical Incident Leader (TIL) incident response training courses. To address the complex demands of non-technical, behavioural training, we partnered with Zubr, an international augmented and virtual reality studio, to develop an immersive virtual reality training module designed to simulate a real-world major incident scenario.

We responded to the brief by creating live-action NPCs, otherwise known as ‘non-player characters’, a term used to describe video game characters who are coded to give pre-determined answers and dialogue. Combining NPCs with dynamic interactive video, we organised and filmed actors in various states – listening, reacting, and engaging with other characters – to craft a seamless yet predetermined sequence of interactions, much like NPCs in video games.

The experience begins in the “Mission Room”, an immersive 360° space. Projected across three surrounding screens, the interactive learning experience begins as the trainee is greeted by a fire officer, who introduces a simulated Major Incident scenario. This structured approach ensures that critical information is shared consistently, even in high-pressure crisis scenarios.

Following the introduction by the fire officer, the training progresses as other emergency service personnel, including an ambulance officer, a British Transport Police (BTP) operational commander, and a police officer, enter the scenario. Each character delivers their briefing using the IIMARCH acronym, adhering to its structured approach. However, the acronym itself is not explicitly verbalised, requiring trainees to deduce its structure through contextual interactions. This method reinforces learning by embedding the briefing process within a natural, real-world conversation.

This innovative incident response training experience fosters a deeper understanding of Major Incident procedures by immersing trainees in a secure yet realistic simulated environment. By allowing trainees to apply their newly acquired learning in practical scenarios, the VR experience enhances knowledge and behavioural skills retention, whilst strengthening their comprehension of the relevant roles and responsibilities, whether for Operational Incident Response or Tactical Incident Leadership.